Australian Communications Consumer Action Network

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Broadband tip sheets

We produce the following tip sheets to help you make the most of your broadband service. Read the tip sheet pages or download them from each tip sheet page.

How to choose a pre-paid calling card

Pre-paid calling cards can be a cheap way to make international calls and many offer good value for money. But, be warned, there are also many cards you should avoid buying because of hidden fees and charges.

Read more: How to choose a pre-paid calling card

My home broadband is slow or unreliable

Download speeds advertised by internet service providers (ISP) may not be the same as you will receive in your home. It is very hard for anyone to know in advance what speed you are going to get.

Read more: My home broadband is slow or unreliable

How to choose an internet service provider (ISP)


1.       Look for the total cost over the whole contract
Pay attention to the information and prices next to the asterisks (often at the bottom of the ad) to find out the total cost you will be paying over the whole contract. Don’t be distracted by headline prices.

2.       Set-up fees
Check what the set-up/installation fee is (you might also need to buy a modem). These fees are often listed separately to the headline price.

3.       Time to be connected
How long will it take for your new service to be connected?

4.       How much data is included in the plan?
Most plans have data allowances that are measured in gigabytes (GB). Sites like Whistle Out have tools you can use to check how much data you are likely to use.

5.       Will you be charged extra fees if you go over your data allowance?
Some providers charge “excess use” or “overage” fees if you go over your data allowance. It’s important to check the cost of these fees. Most providers won’t charge you more for exceeding your data allowance, but your internet will be slowed down for the rest of the billing month. If this happens, you can still do the basics like check your email.

6.       Monitor how much data you use
To avoid going over your data limit, ask your ISP how to check how much data you’ve used during the month.

7.       What is the duration of the contract and what is the cost to cancel it early?
Most contracts are for 12 or 24 months. Some ISPs will require you to pay out the entire remaining contract months if you want to cancel your contract early. Some ISPs offer services on a “no lock-in” or “month-to-month” basis, but you have to pay higher installation and set-up charges.

Download: How to choose an internet service provider (ISP) [Word Document - 59 KB]

Download: How to choose an internet service provider (ISP) [Adobe Acrobat PDF - 137.08 KB]

Mobile and broadband everyday money saving tips


Hidden charges and fees can cost consumers more than they bargained for. These useful money savings tips may help you save on your next mobile and broadband bill and help you avoid the charges in the first place.

Read more: Mobile and broadband everyday money saving tips