Submission by ACCAN to the Senate Standing Committee on Environment, Communications and the Arts regarding the Do Not Call Register Legislation Amendment Bill 2009.

ACCAN strongly supports the expansion of the Do Not Call Register (DNCR) to allow all telephone and fax numbers to be registered. A major shortcoming in the Bill is the failure to deal with the imminent lapsing of more than 4 million ‘do not call’ registrations.

Submission by ACCAN to the Department of Broadband, Communications and the Digital Economy regarding the Do Not Call Register Statutory Review.

ACCAN believes that the Do Not Call Register is working well and has quickly become an important and popular consumer protection tool for Australian consumers. ACCAN has concerns about the effectiveness of the Register in protecting the low income and vulnerable consumers and  believes that improvements could be made in which the Register manages the types of calls that consumers can elect to block or receive.

Submission by ACCAN to the Australian Communications and Media Authority for the Telecommunications Service Provider (Mobile Premium Services) Determination 2009 (No. 1) consultation paper.   

ACCAN welcomes the ACMA’s forthcoming Determination that will allow the capability of barring premium SMS/ MMS Services for both post-paid and pre-paid consumers. Consumer representatives have been campaigning for an adequate MPS resolution for 6 years and believe it is important for regulators to act without delay. This is to contain the sky-rocketing consumer complaints about MPS and manage a significant issue that has caused financial grief for consumers and for Industry, who are forced to address consistent consumer dissatisfaction.