For nearly a decade, reports on global roaming have shown that roaming rates are excessively high. ACCAN urges the Australian and New Zealand governments to take action to reduce the high prices consumers pay to use their mobile phone while visiting their closest international neighbour.
Australian Communications Consumer Action Network
Phones
Trans-Tasman Roaming: Response to the Draft Report
The future of telephone numbering
The communications regulator has released a Directions Paper explaining how numbers could be used in the future. Little consideration has been given to how consumers will be affected, ignoring the important role numbering policy has to play in achieving availability, accessible and affordable services that enhances the welfare of all Australians.
Guidelines for payphone removal and location decisions
Payphones are an important public resource and it is vital that the community can rely on clear and fair guidelines for removal or location decisions. The guidelines proposed by the ACMA do not capture all community concerns and are unfairly weighted to commercial considerations.
Response to Draft TCP Code
ACCAN has provided its comment in response to the Communication Alliance's release of the Draft Telecommunications Consumer Protection (TCP) Code.
Implementing changes to freephone and local-rate numbers
New research demonstrates that the Australian Communications and Media Authority's plan to make mobile calls to freephone (1800) numbers free and local rate (13/1300) numbers cost 22 cents is in the best interest of consumers.
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