Peak telecommunications consumer group ACCAN says customers who want swift action for the Vodafone network’s service outages in 2010 and 2011 should contact the Telecommunications Industry Ombudsman (TIO). 

The 2013 Round of the ACCAN Grants Scheme opens today with $265,000 available for organisations, or individuals who apply for funding before 2^nd April.

The ACCAN Grants Scheme funds projects that help to work towards the organisation's vision of available, accessible and affordable communications services for all Australians. 

Peak telecommunications consumer body ACCAN says its new research confirms the majority of Australians now see their mobile phone as their number one communications device (58%), while fixed line phones dwindle at 29%. The research highlighted a generational gap, with younger people vastly preferring mobiles (77%), while more than half of people aged 55 and over saying their fixed line is their main service.

The first annual ACCAN National Consumer Perceptions Survey, which is being presented at the ACCAN 2012 National Conference being held in Sydney today (Weds), also revealed that many Australians are reluctant to switch providers, with almost a third of respondents saying they had never switched telecommunications providers. Almost half had been with their provider for five years or more. 

Peak consumer communications group ACCAN today announced the six new consumer research, education and advocacy projects awarded funding through the 2012 Round of the $250,000 ACCAN Grants Scheme.

The Australian Communications Consumer Action Network (ACCAN) has welcomed the Mid-term Review into its first two years of operations, which has highlighted its effectiveness as a peak body representing Australian telecommunications consumers.